Frequently Asked Questions
Everything you need to know about our handcrafted wooden toys and shipping policies.
What materials are used in your products?
We prioritize safety and sustainability. All of our toys are crafted from FSC-certified hardwoods and finished with non-toxic, water-based paints and organic food-grade oils.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our workshop.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Yes, we ship to over 20 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I clean and maintain my wooden toys?
To clean, simply wipe with a damp cloth and mild soap. Avoid soaking the wood in water or using harsh chemicals, as this can damage the natural grain and finish.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.